We are excited to unveil a new ticketing system for 2023 that aims to significantly reduce your wait time at the haunted house.

This ticketing system is designed to work just like when you buy tickets to a movie and must select the date and time for your appointment.

This year, when you go to the website to purchase a ticket to The Haunted Hotel, you’ll start by selecting your tickets desired and the date and time you want to come.

Although this timed ticketing system is designed to significantly reduce wait times, please do NOT expect immediate access upon entry. You still will encounter a wait of 60 minutes or more once you enter the building. Timed ticketing is only to help spread guests across the entire evening and keep everyone from showing up at the most peak times!

The entry window on your ticket represents a period of time during which you may enter. For example, if your ticket is for 8:00PM, you may enter the line any time between 8:00PM and 8:30PM. The only way to enter early to is purchase a FAST PASS OR FRONT OF THE LINE.

If you MISS your window times lot, you will be pushed to the next available entry window, which could be 60 or more minutes away, depending on available capacity. 

You can transfer your tickets to someone else, but only if that transfer is completed before your ticket date and time.

We understand things happen, so we will always try to accommodate you. Just communicate with our staff.

Yes. To reduce wait times, there are a limited number of tickets available each hour. If your desired time slot is unavailable, please consider coming earlier or later, or on a different day. 

There are fewer Fast Pass tickets available each hour (30% of total capacity each hour) and the Fast Pass line is much shorter and gets customers into the attractions faster than the General Admission line. As a result, General Admission ticket holders usually spend 2x-3x as long in line as Fast Pass ticket holders.

Yes, but we recommend reserving your tickets online in advance to guarantee availability and to significantly reduce your wait time. A limited number of walk-up tickets are available each night at the box office, but they are subject to availability and may sell out.

You will be granted entry to any other night during the same time slot or later as your original tickets. Plan ahead.